Coronavirus- City of Albemarle Facilities Public Access Closure
All city facilities will be closed to public access effective Friday, March 20, 2020 at 7:00 am. City operations will continue with some modifications. City employees will still have access to city facilities and will continue their job functions. Please see details below for information on how the community can continue to access City staff and services.
City Hall will be closed to public access. The drive thru payment window will be open for city revenue collections. For specific departmental services, see information below.
Central Warehouse will be closed to public access. Contractors and vendors will need to use the call box to gain access into the facility. Employees will need to use their badge, employee ID, or use the call box to gain access into the facility.
The Landfill is open to commercial and residential refuse. Landfill staff can be contacted at 704-982-3302.
Public Utilities Administration can be contacted at 704-984-9605. Administration handles the following services: power outages, underground services, new construction, tree trimming, Water & Sewer taps, temporary services, permanent services, voltage issues, outdoor/flood light rents, water leaks, and sewer stoppages.
Customer Service can be contacted at 704-984-9615. Customer Service handles the following services: utility services connections, utility bill payments (copies of utility bills, bill amount due, and bill due date), utility deposits, and utility bank drafts.
Public Utilities’ contractors and vendors should contact 704-984-9605 to gain access to their facilities
Pay by phone at: 1-844-203-8267. When paying by phone allow the entire automated message to finish during each step before selecting an option. Customers will need their bill and 10-digit account number.
Pay by mail: PO Box 190, Albemarle, NC 28002.
Drop your payment at the temporary drop box located at the Police Department (203 N. 2nd St.). Customer billing statements must be included in the envelope when using the drop box.
Use the City Hall drive thru window. Customers will need to have their bill with their payment to process payments in a timely manner. Please anticipate longer wait times.
City Hall drive thru will remain open for payment processing from the hours of 8:30 am – 5:00 pm, Monday – Friday.
Customers using the drive thru may expect longer than average wait times.
Landfill balances may be checked by calling 704-984-9454.
The drop box at City Hall will be available 5:00 pm to 8:30 am Monday – Friday, and any time on Saturday and Sunday. Customer billing statements must be included in the envelope when using the drop box.
Finance Department’s contractors and vendors should contact 704-984-9444 to gain access to their office.
See Public Utilities for Utility bill payment options.
Rezoning, zoning verifications, subdivisions, certificates of appropriateness, and sign applications will continue to be processed. Contact Ellie Sheild at 704-984-9426 or firstname.lastname@example.org for these services.
Nuisance, zoning, and minimum housing complaints will continue to be investigated. For information or to file a complaint contact Nina Underwood at 704-984-9430 or email@example.com or James Luster at 704-458-3106 or firstname.lastname@example.org.
For fire code inspections, questions, or concerns contact Michael Roark at 704-984-9480 or email@example.com.
For all other planning and development services questions, contact 704-984-9424.
Public Housing office will be closed to the public. Public Housing will continue to operate. Staff will still be onsite to answer your calls at 704-984-9580.
Public Housing rent payments will only be accepted at the drop box at the Public Housing office at 300 S. Bell Ave.
Public Housing rent payments will not be accepted at City Hall during this time.
Rent payments will only be accepted in the following forms: money order, personal check, or cashier’s check. Public Housing does not accept cash payments.
Money orders can be purchased at Food Lion, Ingles, Walmart, CVS, Speedway Convenience stores, and the United States Post Office.
Re-exam forms need to be filled out, signed, and placed in the drop box at 300 S. Bell Ave.
Parks & Recreation
All Parks & Recreation indoor facilities are closed. This includes: Niven Center, Waddell Community Center and Gym, and the Albemarle Neighborhood Theatre.
All Parks & Recreation programs, special events, and athletic leagues are suspended.
All Albemarle Parks are open. This includes: Rock Creek Park, City Lake Park, Chuck Montgomery Park, Hearne Park, Optimist Park, and Roger Snyder Greenway.
All picnic shelters and playgrounds in the parks are closed.
For information contact the Parks & Recreation office at 704-984-9560.
Police Department lobby will remain unlocked. The window in the lobby will be closed and have a sign with a phone number to contact an officer with any questions or concerns.
In the event of an emergency call 911.
Fire stations are limited to authorized fire personnel ONLY.
In the event of an emergency call 911.
All community room rentals are suspended at Fire Station 1.