Customer Service

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Contact Customer Service

Phone: 704-984-9615

Fax: 704-984-9612

To Report an Outage: 704-984-9679

Email Us 

The mission of the Customer Service Division is to assist our customers with the establishment of service, answer questions about utility billing and rates, and advise customers on the various payment methods available for their utility bill.

Customer Service offices are located in City Hall on the first floor. Except for holidays, the offices are open to customers from 8:30 am to 5:00pm Monday through Friday.